Get in touch
Question about your subscription, setup help on a new device, or just want to ask whether we carry a specific channel? Drop us a line — a real human on the Layerseven TV support team will get back to you, usually within two hours.
Real humans. No bots. Under 2h average.
Small focused team. No offshore call centre. The same inbox the engineering team monitors.
What to send us
Your subscription email + the device you're using (be specific — "Firestick 4K Max") + what you see vs what you expect. Paste any exact error wording.
Common requests
Lost credentials, app install help, missing channel requests, EPG fixes, billing, refunds, account moves, phishing checks — all welcome.
Fast paths first
Most answers live in the FAQ, app setup guide, or pricing page. If those don't cover it, write in — we reply faster than you'll guess.
What we never do
No scripted bot. No "restart the router and call back". No upsells when you're asking for help. No 24-hour wait times.